Shipping Policy

All orders within the contiguous US ship via US Postal Service Priority Mail or UPS Ground. For shipments outside of the contiguous US, please contact us at shipping@petiteprovence.com as additional shipping charges may apply.  Orders over $250 shipped via UPS will require a signature.

We ship all in-stock orders within 48 working hours.  If you need your order to arrive as soon as possible, please let us know by calling us or emailing and we will try to accommodate your shipping requests.

Please note: during holiday seasons we may experience slight delays in shipping - we will always do our best to inform you when we cannot ship your order within 48 working hours. If you are ordering around the holiday seasons (Thanksgiving, Christmas, or Mother's Day), and require the order to ship immediately please let us know by using the comments field in the checkout process, or calling or emailing us and we will do our best to get those orders out ASAP.

Most orders will ship USPS and arrive at their destination within 3 business days.  Some orders that include heavy, large or fragile items may require a different courier and additional delivery time.  For this reason, our order cutoff times are not guaranteed.  To ensure timely deliveries, we recommend placing your order at least a week in advance.  

If your order is not in stock, we will contact you with an estimated shipping time. For partial orders we will contact you to confirm whether or not partial shipping is OK. For special orders, please contact us for details.

Sales Tax

An 8.75% tax will be charged to all California residents. Orders shipped outside of California will not incur any sales tax.
 

$8.95 Flat Rate Shipping

Our shipping fees are simple - $8.95 shipping, on most orders. Items such as pottery, dinnerware, glassware and market baskets, that are either heavy, large or fragile may require additional fees. 

(Applies inside the contiguous US only. For orders outside the contiguous US or for special shipping requests, contact us at info@petiteprovence.com for shipping details.  Please note:  You may be charged an additional shipping fee if you do not provide your full shipping address or provide incorrect shipping information that results in a return or change charge from the carrier.)

 

Order Pickup Option

If you are located in or near the Santa Cruz, California area and would like to pick up your order (and visit our store or showroom!) you can choose this option during checkout and you will not be charged any shipping fee.

Choose from either of our two locations, using the comments field during the checkout process to let us know where you'd like to pick up your order:

Capitola location
506 Bay Avenue
Capitola, CA 95010

Open daily from 10am - 6pm.           

Westside location
330B Ingalls Street
Santa Cruz, CA 95060

Open Wednesday-Sunday from 10am-4pm.

Please note: We cannot guarantee that the same items you see online are always available or in stock in the Capitola store, and therefore cannot guarantee same day pickup. We will let you know when your order is ready to be picked up should you choose this option.

 

Order Cancellation

Order cancellations must be received before orders ship. Order cancellations are subject to a 20% restocking fee.

 

For any questions or custom shipping requests please contact us at info@petiteprovence.com, or call us at 1-877-753-2401.